Privacy Policy

Duma Realty Inc., Brokerage is committed to protecting personal information and safeguarding privacy in accordance with the the Personal Information Protection and Electronic Documents Act (PIPEDA), the Trust in Real Estate Services Act, 2002 (TRESA), and guidance from the Real Estate Council of Ontario (RECO). By using this website or engaging our services, you acknowledge that you have read and agree to this Privacy Policy.

1) What Information We Collect

Information you provide directly: name, email address, phone number, property preferences and inquiries, address, and—where required by law or to facilitate a transaction—identification or limited financial details.

Information collected automatically: IP address, device and browser type, pages viewed, time on page, referring pages/links, and cookie identifiers (see Cookies below).

Transactional/Regulatory information: information required for real estate transactions and compliance, such as identity verification and records that must be maintained under TRESA/RECO rules.

2) How We Use Personal Information

• To respond to enquiries, provide real estate services, and facilitate property showings, offers, and transactions.
• To comply with legal, regulatory, and professional obligations (including TRESA/RECO record-keeping).
• With consent, to send market updates, listings, newsletters, or event invitations.
• To improve website functionality, security, and user experience.
• To conduct due diligence in connection with real estate services and brokerage operations.

3) Consent

By providing personal information, you consent to its collection, use, and disclosure for the purposes described at or before the time of collection, or as otherwise permitted or required by law.

You may withdraw consent at any time by contacting us (see Contact section), subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.

4) Disclosure of Personal Information

We do not sell or trade personal information. We may disclose personal information:

• To regulatory authorities (e.g., RECO) and law enforcement where required by law.
• To lawyers, mortgage professionals, appraisers, inspectors, stagers, photographers, title/escrow providers, and other professionals engaged in a transaction.
• To service providers who support our operations (e.g., website hosting, CRM, email/SMS platforms, analytics, secure file storage). These providers are contractually obligated to protect confidentiality.
• In connection with MLS/IDX display and marketplace data where applicable, in accordance with relevant rules and consents.

5) Cookies, Analytics, and Similar Technologies

We use cookies and similar technologies to remember preferences, analyse site usage, and improve performance. You can adjust your browser settings to refuse or notify you of cookies; some features may not function properly if cookies are disabled.

If we use analytics or advertising pixels (e.g., Google, Meta), they may collect usage data to help us measure effectiveness and deliver relevant content. Where required, we will obtain consent and provide a mechanism to manage your preferences.

6) Security

We employ reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, and unauthorised access or disclosure. No method of transmission or storage is completely secure; we cannot guarantee absolute security, but we endeavour to protect information within our control.

7) Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, tax, and professional obligations, including record-keeping requirements applicable to real estate brokerages.

8) Your Rights: Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or incomplete. We will respond in accordance with PIPEDA timelines and requirements.

To exercise these rights or to make a privacy enquiry, please contact us using the details below.

9) Third-Party Links

Our website may contain links to third-party sites not operated by us. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external sites you visit.

10) Changes to This Policy

We may update this Privacy Policy to reflect legal, regulatory, or operational changes. Updates will be posted here with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

11) Contact Us

Your Acceptance of These Terms

By using this site or providing personal information to us, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.